Privacy Policy
Last Updated: [18/10/2024]
Welcome to Delivery Giant. We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, share, and protect your information when you use our services.
Information We Collect
We collect information to provide and improve our services, communicate with you, and ensure a safe and secure experience. The types of information we collect include:
a. Personal Information:
- Name
- Address
- Email address
- Phone number
- Payment details
b. Account Information:
- Username and password
- Subscription details
c. Usage Data:
- Browsing behavior on our website
- IP address
- Device information
d. Cookies and Tracking Technologies: We use cookies and other tracking technologies to enhance your experience, remember your preferences, and analyse website usage.
How We Use Your Information
We use your information in the following ways:
- Service Provision: To process and deliver your orders, manage your account, and provide subscription services.
- Communication: To send you updates, notifications, and promotional content related to our services. You can opt out of promotional emails at any time.
- Improving Services: To analyae and improve our website, services, and customer experience.
Sharing Your Information
We value your privacy and will not sell or rent your personal information. However, we may share your data with trusted third parties to help us provide our services:
- Third-Party Service Providers: We share information with subcontractor truck companies, parcel tracking companies, and other third parties necessary for delivery, logistics, and related services. This may include your name, address, and package details.
- Legal Obligations: We may disclose your information to comply with applicable laws, regulations, or legal processes.
Subscription Services
If you subscribe to our services, we will collect and store information related to your subscription, including your preferences and payment details. You can manage your subscription settings through your account.
- Opt-in/Opt-out Options: You may opt in to or out of receiving newsletters and promotional content at any time. Subscription-related communications will be sent to ensure proper service delivery.
Data Security
We prioritise the security of your information and use industry-standard measures to protect it. This includes encryption, secure servers, and regular security audits.
- Data Breach Protocol: In the unlikely event of a data breach, we will take appropriate measures to mitigate the impact and notify you as required by law.
Data Retention
We will retain your information only as long as necessary to fulfill the purposes outlined in this policy. If you request the deletion of your data or close your account, we will delete your information unless we are required to retain it for legal reasons.
Your Rights
You have the following rights regarding your information:
- Access and Correction: You can access and update your information through your account settings.
- Data Portability: You may request a copy of your information in a transferable format.
- Withdraw Consent: You can withdraw your consent for data collection or sharing at any time. Note that this may affect the services we can provide to you.
Changes to the Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and we will notify you of significant updates through email or other means. Please review this policy regularly to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Email: support@deliverygiant.com